We are pleased to inform you that starting from Tuesday, 9th December 2025, we will be using Accurx for online consultations.
Acute Daily Triage will be available between 08:00 and 10:00 (or until capacity has been reached).
Routine/Admin/Prescription Requests remain open between 08:00 and 18:30.
Please submit your request through Accurx Triage during the specified hours for prompt care.
You will be triaged by a clinician if appropriate the same day.
You may be redirected to alternative services best suited to provide your care.
A submission does not guarantee an appointment.
A phone call will result in your case being added to the daily triage queue manually by the reception team and does not go into a separate pot.
Important Information:
- Purpose: The AccuRx service is designed for assessing acute but non-emergency conditions. If you are experiencing a medical emergency, please visit the hospital or call 999.
- Acute Conditions Suitable for Ask My GP:
- Sudden onset of mild to moderate pain (e.g., back pain, headaches)
- Suspected minor infections (e.g., throat, ear, or skin infections)
- Coughs and colds that are worsening
- Mild breathing discomfort, such as a new or persistent cough
- Unexplained mild fever
- Minor injuries that do not require immediate hospital care (e.g., sprains, minor cuts)
- Worsening of mild symptoms in pre-existing conditions (e.g., asthma flare-ups, mild allergies)
Thank you for your understanding as we implement this service to improve access.
Kind regards,
Rock Healthcare